Network Troubleshooting
A browser certificate warning may come from expiry, name mismatch, an incomplete chain or managed inspection. Inspect the presented chain using the correct hostname indication.
IT Support Guides1 min read
Read article : Inspect an HTTPS certificate chain with OpenSSL
Network Troubleshooting
A website that returns a deliberate HTTP error is different from one that never accepts a connection. Collect the response without assuming the code alone identifies the root cause.
IT Support Guides1 min read
Read article : Use HTTP status codes to route a support incident
Network Troubleshooting
A slow page can spend time resolving a name, establishing transport, negotiating TLS or waiting for the server. Timing a small request helps choose the next investigation.
IT Support Guides2 min read
Read article : Measure DNS, TCP and TLS stages with curl
Network Troubleshooting
A Linux workstation may use per-link DNS servers supplied by a VPN or NetworkManager. Reading only resolv.conf can miss the active resolver routing.
IT Support Guides1 min read
Read article : Inspect Linux resolver configuration with resolvectl
Network Troubleshooting
A local-link connectivity problem can stem from address resolution rather than DNS. Inspect the neighbor table for the destination or its gateway.
IT Support Guides1 min read
Read article : Inspect Linux ARP and NDP state with ip neigh
Network Troubleshooting
A resolver problem is easier to explain when the query type, answer and response status are visible together. Use a targeted lookup instead of changing system DNS settings.
IT Support Guides1 min read
Read article : Query a DNS record explicitly with dig
Network Troubleshooting
Two applications can report cannot connect while failing at different stages. A bounded connection attempt provides a clearer error for the network or service owner.
IT Support Guides1 min read
Read article : Distinguish a refused TCP connection from a timeout
Network Troubleshooting
Clock skew can disrupt Kerberos and certificate validation even when network transport works. Inspect the configured time source before changing credentials.
IT Support Guides1 min read
Read article : Check Windows time when authentication fails
IT Support Playbooks
A ticket saying only it does not work creates avoidable back-and-forth. Start with the exact symptom, scope, time and impact so the next engineer can act on evidence.
IT Support Guides1 min read
Read article : Build a useful first-response support ticket
IT Support Playbooks
Changing DNS, drivers and application settings together can hide which action helped and make rollback difficult. Use a small reproducible test and preserve a baseline.
IT Support Guides1 min read
Read article : Troubleshoot by changing one variable at a time
IT Support Playbooks
A user may be unable to print because one job blocks a queue, the device is offline or the driver fails. Inspect that queue before restarting a shared spooler.
IT Support Guides1 min read
Read article : Investigate a stuck print job without clearing every queue
IT Support Playbooks
A user can be signed into Windows with one identity while an SMB connection uses another. Inspect the established share session before changing server permissions.
IT Support Guides1 min read
Read article : Identify the account used for a Windows file share