IT Support Playbooks / IT Support Guides
Review Windows saved credential targets without exposing passwords
Repeated sign-in prompts can be caused by an outdated saved target, but password resets are not always the right first response. Inspect which credentials are stored for the service.
Environment and inputs: Everyday IT support · Windows PowerShell examples unless specified
Try the diagnostic command
Use the stated shell and platform. Replace sample domains, addresses, services and paths with values from the system you are authorized to support.
cmdkey /listHow to read the result
In Windows Command Prompt, the listing shows saved credential targets and associated account information. It is not a command for displaying stored passwords.
What to do next
Compare the target with the service the user is actually accessing. If an outdated entry is confirmed, plan a targeted removal and reauthentication using the approved identity workflow.
Before you make a change
Do not delete all saved credentials or ask the user to reveal a password. The listing itself can expose account names and internal service targets.