IT Support Playbooks / IT Support Guides
Collect device model information for a hardware repair
A hardware escalation often needs the exact model and asset identity so the correct parts and warranty process are used. Collect only the fields needed for service.
Environment and inputs: Everyday IT support · Windows PowerShell examples unless specified
Try the diagnostic command
Use the stated shell and platform. Replace sample domains, addresses, services and paths with values from the system you are authorized to support.
Get-CimInstance Win32_ComputerSystem | Select-Object Manufacturer, Model
Get-CimInstance Win32_BIOS | Select-Object SerialNumberHow to read the result
In PowerShell, the queries read system and BIOS inventory exposed by the hardware or virtual machine. Serial values can be missing, generic or controlled by the platform.
What to do next
Compare the reported identity with the asset register and physical service label. Record the observed fault, peripherals and diagnostics before requesting a replacement part.
Before you make a change
Serial numbers are asset identifiers and should stay in the approved service record. Do not treat a generic virtual-machine serial as a physical warranty identifier.